Refund policy

Return & Exchange Policy

Thank you for shopping with HotFit! We want you to love your purchase but if something isn't right, we're here to help.

Returns for Store Credit

 

You have  14 days from the date your order is delivered  to request a return.

Please note:

• All returns are refunded  via store credit only. in the form of a  HOTFIT credit.
  
  
• Returns are processed within  5–7 business days  after your item(s) are received and inspected.
  
  

To qualify for a return, items must be:

• Unworn
  
• Unwashed
  
• In original condition, with all  tags attached
  
  

Once we receive and inspect your return, we’ll issue your store credit via email.

Exchanges

 

You have  14 days from the date your order is delivered  to request an exchange.

To be eligible, items must be:

• Unused
  
• Unwashed
  
• In original condition, with all  tags intact
  
  

Your replacement item will be shipped once your exchange has been approved and processed.

Damaged, Incorrect, or Incomplete Orders

If you received a damaged item, the wrong product, or your order is missing something:

Do not send the item back.
Instead, please contact our Customer Care team at help@hotfit.co.

We’ll:

• Verify the issue
  
• Provide a  complimentary return label,  if necessary
  
• Issue a  refund to your original payment method
  
  

Important Note on Return Packaging

 

If you're returning more than one order,  please package each order separately.

Returns sent together in a single package will require additional processing time. Additionally,  we cannot issue store credit for any non-eligible items  included in the return.

How to Start Your Return or Exchange

 

Email us at help@hotfit.co and our Customer Care team will guide you through the process.